Cognitant Group
Cognitant enables healthcare organisations to connect engage with patients using interactive and immersive digital content. We familiarised ourselves with the Cognitant business through lin-depth research calls with the team and Cognitant’s customers. The report we produced as a result of this work highlighted several recommendations, and we worked with them to build a plan to succeed.
Dr Tim Ringrose, Cognitant’s CEO said:
“Cognitant Group is five years old so this felt like a great time to do a sense check on what we have achieved, how we work with partners and clients, how the team works together and how we can make the most of the opportunities that lie ahead of us. Suzanne quickly understood our mission and value proposition and conducted a very thorough and thoughtful evaluation that really got us thinking about some important challenges and opportunities.
“The team really valued the opportunity to feed their thoughts and experiences into the process and enjoyed the interaction with Suzanne and her team.”
Feedback from some of the team involved in the project:
“I hope this process will grow over time, to have more 360 feedback within the company around overall company direction and decision making – that will ensure key voices and stakeholders are involved in the process, especially if they weren’t before.
“It’s a good investment from the company to be doing this and certainly from the clients perspective. If we can show we’re listening to clients, we’re listening to patients, that starts to become a really compelling story and that we have confidence in what we are offering to patients and clients.
“It’s been really valuable to have a “health check” of the business. When you are living and breathing your business it can often be hard to lift your head up and look objectively and critically at how things are operating, how your team interacts and how you should adapt to the changing environment. We’re already putting in place many of her recommendations and already seeing a positive impact.”